Refund Policy
1. Not Happy With Your Order
At Thunder Gift, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order or it does not meet your expectations, you may be eligible for a free refund within 30 days of the delivery date.
To request a refund, please contact our customer service team via our email: [email protected] They will review your request and provide you with further instructions to ensure that you have the best possible experience with your Handify orders.
To help us quickly and effectively resolve your issue, please include a photograph of the item you received and let us know why you are not happy with your order. We will use this information to review your order and improve our service and products.
Please note that: Our refund policy lasts for 30 days from the delivery date. If more than 30 days have passed since you received the item, unfortunately, we can no longer offer you a refund.
2. Damaged Or Low-Quality Items
At Thunder Gift, we take pride in providing high-quality products that meet your expectations. However, in the rare event that you receive a defective or low-quality product, we will take responsibility for any damage that occurred during the production process and delivery. You may be eligible for a free refund or replacement within 30 days of the delivery date.
To request a refund or replacement, please contact our customer service team via our email: [email protected] To help us quickly and effectively resolve your issue, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed.
We will review your request and send you replacements as soon as we confirm the situation. You do not need to return the defective ones. We will use this information to help you with your order and eliminate errors in the future.
Please note that: This warranty only covers manufacturing defects and does not cover:
- Damage caused by accident - Improper care
- Normal wear and tear - Breakdown of colors and materials due to sun exposure
- Aftermarket modification.
Our policy lasts for 30 days from the delivery date. If more than 30 days have passed since you received the item, unfortunately, we cannot offer you a full refund or replacement.
3. Did Not Receive Your Product
If your delivery is delayed than expected, you do have the right to request a refund or a new replacement for that order. Simply contact our customer service team via our email: [email protected] and provide your order information, we will assist you with the highest priority.
Note:
- Your request must be submitted to our team within a month since you placed the order. After that time, the tracking information might be expired so it will be impossible for us to assist you further.
- In case we proceed with a refund. It will go back to your account in 5-10 business days, depending on your bank’s progress.
4. Refund Time
All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.
| Credit card | Up to 10 business days |
| Paypal | 3 to 5 business days |
Note: In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.